情况越糟，扭转局面所需的努力就越少，上升空间就越大。
The worse a situation becomes, the less it takes to turn it around, the bigger the upside.
Silence is a language, it speaks louder than any words.
成功不是关于金钱或名誉，而是做你热爱的事情并感到快乐。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.