译文：为人处世懂得退让就是高明之举，待人接物学会宽容就是福气。赏析：忍一时风平浪静，退一步海阔天空。与人相处，不必事事都要争个高低，更不必小肚鸡肠。

交易的关键是拥有优势并知道这个优势是什么。

It’s not how you fall, it’s how you get back up.

Stories are the way we make sense of our lives.

领先的秘诀就是开始行动。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

What can be said at all can be said clearly; and whereof one cannot speak thereof one must be silent.