关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
你给予的越多,得到的回报就越多。
We should cultivate indifference to everything.
Scale does not equal value, precision is the key.
Truth may be suppressed, but never destroyed.
The study of intelligence must integrate multiple disciplines.