Your most unhappy customers are your greatest source of learning.
你最不满意的顾客是你最大的学习来源。
A man's character is his fate.
没有渺小的人生。每个存在都包含着普遍性。
The most challenging roles are the ones that force you to confront your own fears and insecurities.
The elements of mind are to be discovered by systematic introspection.
2003年：贝索斯致股东信《寄希望于通过为客户提供最大的价值，从而创造更长远的利润》
文章的精妙之处，就像自然造化生成万物一样，不需要刻意雕琢而自然合乎法度。
Immediately pay what you owe to vendors， workers， contractors. They will go out of their way to work with you first next time.
——2002年6月温铁军在清华大学的一次讲座
如果你觉得要撞车了，那就更用力踩油门。