The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

I don’t like to be told what I can’t do.

文字的力量是巨大的，但它也是脆弱的，容易被滥用。

Investing in employee training is investing in the company's future.

世界充满了故事，但所有的故事都是一个。