当人们面对问题时，他们常常根据过去的经验思考，而不是看问题的实际结构
When people are faced with a problem, they often think in terms of past experiences rather than looking at the actual structure of the problem.
质量不是奢侈品；它是必需品。
领导力就是赋能他人，让他们发挥全部潜力。