改变行为的唯一方法是通过操纵强化偶然性。
The only way to change behavior is through manipulation of reinforcement contingencies.
The past is never dead. It's not even past.
Persistence and patience will always yield results.
生命中最伟大的荣耀不在于从未跌倒，而在于每次跌倒后都能站起来。
客户满意度应该是每个商业决策背后的驱动力。