"Your most unhappy customers are your greatest source of learning."

The role of a leader is not to have all the answers, but to ask the right questions.

Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.

The bond between humans and the land is fundamental to our survival.

过去不是阴影，而是鲜活的在场。