The only thing that separates successful people from the others is hard work.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
I'm very proud to be black, but black is not all I am. That's my cultural historical background, my genetic makeup, but it's not all of who I am nor is it the basis from which I answer every question.
I'm not perfect, and I don't pretend to be.