If you're not listening to your customers, you're already falling behind.

As a kid， I spent my summers with my grandparents on their ranch in Texas. I helped fix windmills， vaccinate cattle， and do other chores. We also watched soap operas every afternoon， especially "Days of our Lives." My grandparents belonged to a Caravan Club， a group of Airstream trailer owners who travel together around the U.S. and Canada. And every few summers， we'd join the caravan. We'd hitch up the Airstream trailer to my grandfather's car， and off we'd go， in a line with 300 other Airstream adventurers. I loved and worshipped my grandparents and I really looked forward to these trips. On one particular trip， I was about 10 years old. I was rolling around in the big bench seat in the back of the car. My grandfather was driving. And my grandmother had the passenger seat. She smoked throughout these trips， and I hated the smell.

The only way to get rid of a temptation is to yield to it.

The most important thing in directing is to have a clear vision of what you want to achieve.

我从未怀疑过试管婴儿会成功，我只是决心让它实现。

In our industry, safety isn't a priority - priorities can change; safety must be a value.