Customer satisfaction should always be at the heart of every decision.

译文：与其在生病后去求取药物，不如在生病前做好自我的预防。赏析：任何事都要提前谋划，防患未然，事到临头才不会手忙脚乱。平时不烧香，临时抱佛脚是没有用的。

预测未来的最好方法就是创造未来。

The desire for recognition, the thymotic part of the soul, is the most politically dangerous part of human nature.

I’m not going to swim for anybody else. I’m swimming for me.

Great leaders don’t create followers—they create more leaders.