Trust doesn’t mean that you trust that someone won’t screw up—it means you trust them even when they do screw up.
信任并不意味着你相信某人不会搞砸——而是意味着即使他们搞砸了，你仍然信任他们。
User needs are both the starting point and the ultimate goal of product development.
The moment of betrayal is the worst, the moment when you know beyond any doubt that you've been betrayed: that some other human being has wished you that much evil.
邪恶是任何分散注意力的东西。
戏剧之所以能生存下来，是因为它是你保证能找到活人共处一室的地方。