质量管理的问题不在于人们不知道它。问题在于他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
"I believe that art and storytelling have the power to change lives, to inspire, and to bring people together."
有时最深刻的数学来自于玩弄简单的想法,直到它们展现出隐藏的复杂性。