The first step in quality improvement is to understand what the customer really wants.
质量改进的第一步是了解客户真正想要的是什么。
A company that doesn't adapt to change is a company that's destined to fail.
1997年:贝索斯致股东信《吸引符合你价值观的股东》
在危机时刻,真正的领导者会把人民置于利润之前而脱颖而出。