超越顾客的期望。如果你做到了,他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
"The thing about smart people is that they seem like crazy people to dumb people."
过去永远不会死去。它甚至还没有过去。
我认为我们都有一些对失败的恐惧,而这正是驱使我们成功的原因。