Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
"In every word, there is a world waiting to be discovered."
Sustainability is no longer an option—it's a necessity for any business that wants to thrive in the future.
将宇宙万物的事视为自己的事，自己的事也就是宇宙万物的事。