这种想象力的第一个成果——以及体现它的社会科学的第一个教训——是个人只有将自己定位在他的时代中，才能理解自己的经历并衡量自己的命运，只有意识到他所在环境中所有个体的机会，他才能知道自己的生活机会。
The first fruit of this imagination—and the first lesson of the social science that embodies it—is the idea that the individual can understand his own experience and gauge his own fate only by locating himself within his period, that he can know his own chances in life only by becoming aware of those of all individuals in his circumstances.
超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
Friendship is a matter of time investment.
我们要做的是让每一个中国人都能开上自己国家生产的汽车。
To be human is to be in constant negotiation with chaos.