Your most unhappy customers are your greatest source of learning.
最深刻的真理往往是我们认为理所当然的那些。
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.
关于我们所有人的基本事实是，我们活了一段时间，但很快就会死去。这个事实是我们所有愤怒和痛苦的根本原因。