The best way to find yourself is to lose yourself in the service of others.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

知识的最大敌人不是无知，而是知识的幻觉。

我不知道我想要什么。我反复无常、不坚定、被动；我喜欢不确定、无边界，以及持续的不确定性。