The quality of an organization is determined by the quality of its processes.

控制的挑战在于在存在不确定性的情况下使系统工作。

最好的故事是那些留给我们的问题多于答案的故事。

心灵是一个动态的过程系统。

The only way to survive is to tell the story.

Quality begins long before the first cut is made - it begins with the right mindset.