Customer-centric innovation begins with listening beyond what is said to understanding what is meant.
我是想被畏惧还是被爱戴?简单。两个都要。我要人们害怕他们有多爱我。
给我看看你的日程表,我就能知道你的优先顺序。告诉我谁是你的朋友,我就可以知道你要去往何处。
If you don't fail at least 90 percent of the time, you're not aiming high enough.