'Jeff, what does Day 2 look like?' 'Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.' To be sure, this kind of decline would happen in extreme slow motion. An established company might harvest Day 2 for decades, but the final result would still come.

I think that we communicate only too well, in our silence, in what is unsaid, and that what takes place is a continual evasion, desperate rearguard attempts to keep ourselves to ourselves.

Leaders must have the courage to make tough decisions for long-term benefits, even if they are unpopular in the short term.

一个组织的奉献质量决定了其服务的质量。

最艰难的决定往往带来最大的回报。

技术的诀窍在于如此安排世界，以至于我们不必去体验它。