关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
当我走出囚室、迈过通往自由的监狱大门时，我已经清楚，自己若不能把悲痛与怨恨留在身后，那么我其实仍在狱中。
Kindness is everywhere, all you need to do is look....So , I guess, we just to look, look for the goodness. They are actually....everywhere.
我是一个喜欢当第一的人。
The test of our progress is not whether we add more to the abundance of those who have much; it is whether we provide enough for those who have too little.
