The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
I believe that the most powerful performances come from a place of truth and vulnerability.
灵魂是在时间和永恒之间的一个地方被创造的：它用最高的力量接触永恒，用较低的力量接触时间。
"Stories are the way we teach children how to navigate the world."
生活向我们索求的，无非是勇气。