"I am drawn to the lyric, the short poem, where every word has to be exact."

顾客的满意是我们成功的最终衡量标准。

Looking back at the 21-year-old that I was at graduation, is a slightly uncomfortable experience for the 42-year-old that she has become. Half my lifetime ago, I was striking an uneasy balance between the ambition I had for myself, and what those closest to me expected of me.