当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Never underestimate the power of the human spirit. It can overcome the most impossible odds.
生活中唯一不变的就是变化，我们必须拥抱它。
You don’t get on by being original. You get on by being quiet and by stepping gently sideways.
信息是市场运作的关键，缺乏信息可能导致市场失灵。