顾客的信任来之不易，却容易失去——要极力守护它。

最有效的经济组织是那些能够将大规模运营的效率与小规模运营的灵活性和创新性结合起来的经济组织。

I've learned that you can't control what other people think of you, but you can control what you think of yourself.

发现的快乐不在于认可，而在于知道你贡献了有意义的东西。

The world is full of small pleasures; the trick is to find them.

力量微薄却肩负重任，长久以来精神疲惫，若再勉强支撑，衰弱的身体必定无法承受。