通过人家的鞋可以了解别人很多的东西。他们将要去哪，曾经去过哪。
There is an awful lot you can tell about a person by their shoes. Where they're going. Where they've been.
"Empathy is a critical skill for leaders; it allows you to understand and connect with your team on a deeper level."
The challenge is not just to collect data, but to make sense of it in ways that improve lives.
You have to stay true to yourself and your vision.