一个组织的客户服务质量决定了其客户忠诚度的质量。

Your golden ticket is being able to see things from other people's point of view. This shift enables heartfelt empathy. It also allows you to persuade others and it is the key to great design. Mastering the view through the eyes of others will unlock so many doors

I'm the reason your daughter's so obsessed.

伟大的设计在于创造出既美观又实用的东西。

I'm not here to be understood; I'm here to be felt.

The universe is full of magical things patiently waiting for our wits to grow sharper.

伟大的真理，其反面同样是伟大的真理。