质量改进的第一步是了解客户真正想要的是什么。

"The truth is rarely pure and never simple."

I don't let anyone tell me what I can or can't do.

提供背景而非控制。当人们了解事情的背景时，他们会更有生产力和创造力，而不是被告知该做什么。

We are going to die, and that makes us the lucky ones. Most people are never going to die because they are never going to be born.

"In a world of scarcity, the most valuable resource is not oil or gold, but imagination."

Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around doing nothing; it's a day you've had everything to do and you've done it.

This is an interesting planet. It deserves all the attention you can give it.

A person may cause evil to others not only by his actions but by his inaction， and in either case， he is justly accountable to them for the injury.