The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

建筑必须是给城市的礼物。

我们大多数人都不是为了理解而听。我们是为了回应而听。

"The artist is a receptacle for emotions that come from all over the place: from the sky, from the earth, from a scrap of paper, from a passing shape, from a spider's web."

消费者的选择推动行业变革，要大力教育他们。