The quality of an organization's customer service determines the quality of its customer loyalty.
There is no such thing as great wisdom in the world, just as there is no such thing as talent. What exists is triviality. If you keep doing repetitive things, you become an expert; if you do repetitive things with special focus, you become a master.
书是一面镜子:如果一只猿猴往里看,使徒不太可能往外看。