Don’t take it personally when someone turns you down. Assume they are like you: busy， occupied， distracted. Try again later. It’s amazing how often a second try works.

Singing is 90% listening. You have to listen to the silence too.

We are all visitors to this time, this place. We are just passing through. Our purpose here is to observe, to learn, to grow, to love... and then we return home.

On haters: "If you never want to be criticized， for goodness' sake don't do anything new."

I'm not afraid to take a stand. Everybody come take my hand. We'll walk this road together, through the storm. Whatever weather, cold or warm.

作为一个公司的目标是拥有不仅是最好的，而且是传奇的客户服务。