Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

History teaches us that in 100 years from now some of the assumptions you believed will turn out to be wrong. A good question to ask yourself today is “What might I be wrong about？”

The best businesses solve real problems.

出色表演的关键是倾听。这不仅仅是说你的台词，而是听到对方在说什么。

做出伟大工作的唯一途径是热爱你所做的事情。