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The quality of an organization's discipline determines the quality of its performance.
On marketing: "In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts."
解读:人际关系需要持续投入情感、关怀来维系,只想索取不愿付出,关系迟早破裂,提醒日常用心经营人脉,多给予温暖。