正是通过观察和反思的力量，人们才能找到方法。所以我们必须不断地挖掘和钻研。

未来属于那些在可能性变得显而易见之前就能看到它们的人。

Continuous improvement is not just a process; it’s a mindset that should be ingrained in every employee.

If you only do things where you know the answer in advance, your company goes away.

我们有能力善良。

The biggest lie we tell ourselves is “I don‘t need to write this down because I will remember it.”

To really be a nerd, she’d decided, you had to prefer fictional worlds to the real one.