客户满意度应该始终是每个决策的核心。

I never cut class. I loved getting A’s, I liked being smart. I liked being on time. I thought being smart is cooler than anything in the world.

书籍是我们与逝者沟通的方式。是我们从那些不再与我们同在的人那里学习教训的方式，人类以此为基础，取得进步，使知识逐渐积累，而不是一次又一次地重新学习。

我相信所有的写作都是一种抵抗的形式。

The brain is not a passive recipient of stimuli but an active organizer of perception.

最重要的谈判是你没有意识到的谈判。