Fearless is not the absence of fear. It's not being completely unafraid. It's having a lot of fears, but jumping anyway.

The only real dance is the dance of the soul.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

解释：大树不能生长在屋脊上，松柏不能生长在矮墙上。