零缺陷是一个绩效标准。它是工匠的标准，无论他或她的行业是什么。

通过和接触，能够帮助儿童在外在世界建立安全感。

Success is doing what you want to do, when you want, where you want, with whom you want, as much as you want.

领导力意味着今天做出艰难的决策，以便明天让所有人受益。