The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
可持续发展是我们行业唯一的出路,忽视这一点的人将被淘汰。
I don’t ask writers about their work habits. I really don’t care. Joyce Carol Oates says somewhere that when writers ask each other what time they start working and when they finish and how much time they take for lunch, they’re actually trying to find out, ‘Is he as crazy as I am?’ I don’t need that question answered.