多倾听你的客户，而不是对他们说话 - 他们会告诉你你需要知道的东西。

The future is not a result of choices among alternative paths offered by the present, but a place that is created—created first in the mind and will, created next in activity.

译文：谋求功业，什么时候都不会晚，就算羊跑了再补圈也来得及；羡慕别人，自己没有实际的行动，只会一事无成。与其站在岸边羡慕别人捕鱼，不如自己回家织补渔网。赏析：不管做什么事，只要我们愿意拿出行动去做，都会有收获。犯错不可怕，可怕的是我们不善于从中吸取教训，以至于错上加错。羡慕别人没有错，但我们不能空想，要脚踏实地，迈出步伐，才能有结果。

怯懦囚禁灵魂，希望还你自由。

Optimism is a strategy for making a better future. Because unless you believe that the future can be better, you are unlikely to step up and take responsibility for making it so.