The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Literature is the most powerful form of empathy.

写作就是重写——魔法发生在编辑中。

战略的核心包含三个要素：诊断、指导方针和连贯的行动。

信任是每一段成功商业关系的基础。