The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

逃避问题的最好方法是解决它。

The deep, personal material of the latter half of your life is your children. You can write about your parents when they're gone, but your children are still going to be here, and you're going to want them to come and visit you in the nursing home.

海洋的极限不容谈判，我们的实践必须适应。