Your most unhappy customers are your greatest source of learning.
"I always believe if you’re stuck in a hole and maybe things aren’t going well you will come out stronger."
无畏不是没有恐惧。不是完全不害怕。无畏是有恐惧。无畏是有怀疑。很多怀疑。无畏是尽管有这些,依然每天生活。
I'm not a role model, I'm a cautionary tale.