我不相信完美。我认为那是一个非常危险的想法。那是一个非常难以实现的想法。

I made my money by selling too soon.

I don’t care if you’re black, white, straight, bisexual, gay, lesbian, short, tall, fat, skinny, rich or poor. If you’re nice to me, I’ll be nice to you. Simple as that.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.