The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
The biggest risk is not taking any risk. In a world that is changing quickly, the only strategy that is guaranteed to fail is not taking risks.
The only thing that you absolutely have to know is the location of the library.
Success in mining isn't just about extracting resources; it's about extracting value responsibly.