Leadership is about listening as much as it is about guiding.

"The only limit to our realization of tomorrow will be our doubts of today."

不要等到一切都刚刚好。它永远不会完美。总会有挑战、障碍和不太完美的条件。所以呢？现在就开始吧。随着你迈出的每一步，你会变得越来越强大，越来越熟练，越来越自信，越来越成功。

客户满意度毫无价值，客户忠诚度才是无价的。

The answers to our future lie buried in our past.

质量不是目的地；它是一个旅程。