客户忠诚度是通过一致性、质量和对他们需求的真诚承诺赢得的。
有些事情发生了却没有留下可察觉的痕迹,没有被谈论或记录下来,尽管如果说后续事件漠不关心地继续下去,就好像这些事情从未发生过一样,那是非常错误的。
When someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good!