The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

出自唐代龙牙居遁禅师《偈颂并序·其四十三》，意思是我虽然以花木水果为食，以树木草皮为衣，但我的心境却像那高悬夜空的明月一样，清澈而宁静；我一生不妄求、不计较、不执着，人到无求品自高，人到无念便安闲。一生无念，并不是放弃追求，而是一种放下执着，放下无谓的忧虑，放下不切实际的幻想，心无旁骛的生活态度。人生有许多不可知的偶然，或许在放下的瞬间，就会有意想不到的新天地。

如果想要忏悔罪业，应当端坐思维诸法实相，一切罪业如同霜露，智慧的阳光能够消除。

Sustainability is not an option, it's an obligation for the banking industry.

The evening’s the best part of the day. You’ve done your day’s work. Now you can put your feet up and enjoy it.

"The truth is a game, and the game is a mirror."

书籍是通往其他生活的窗户。

中国人的毛病

我对声音如何在建筑空间中传播感兴趣。