Often it is the means that justify the ends: Goals advance technique and technique survives even when goal structures crumble.

质量是免费的。它不是礼物，但它是免费的。花钱的是那些不质量的东西——所有那些没有第一次就把工作做好的行为。

The only way to get better is to compete against the best.

管理出效益，细节定成败。